Good questions
Frequently asked
Everything guests ask before their first appointment at Saint City.
These are the questions we hear most often before a first appointment. If your question isn't covered below, give the shop a call or send a note — we answer fast, and we'd rather walk you through it than leave you guessing.
Quick context before the questions: every appointment at Saint City includes a real consultation, the full chair time listed on the service menu, a hot towel finish, and product matched to your hair. We don't double-book chairs, we don't add hidden fees at checkout, and we don't charge cancellation fees if you give us reasonable notice.
Before your visit
First-time guests
If this is your first appointment, two things are worth knowing. First, plan to arrive about five minutes early. The consultation is built into your chair time, but starting on time means we can use every minute on the work itself rather than catching up. Second, bring a photo or two if you have a specific look in mind — even a vague reference is more useful than a verbal description, and it gives us a starting point to dial in.
If you've had a cut you didn't love elsewhere, tell us. We're not offended, and the more honest you are about what hasn't worked, the easier it is for us to build something that does. The same goes for cowlicks, scalp sensitivity, recent color, or anything else that affects the way your hair behaves at the chair.
Cancellations & changes
Booking, rescheduling, and the policy in plain English
You can reschedule or cancel up to twenty-four hours before your appointment with no charge. Same-day cancellations and no-shows may forfeit the deposit on file — that's the only penalty, and it exists so the chair you released can be opened up to someone else who wanted it. Full details are on the cancellation policy page.
If something genuinely came up and you need to change your appointment last-minute, call the shop. We'd rather work with you than charge a fee. The deposit policy is there to protect the schedule, not to nickel-and-dime regulars.
Pricing & payments
What things cost and how we charge
Every price on the services menu is the full chair price — consultation, cut or shave, hot towel finish, and styling included. Add-ons (beard trims, scalp treatments, eyebrow detail) are priced on each service page with the added time clearly labeled. We accept cards, contactless payment, and tips through the same checkout. Cash is fine, too.
Tipping is appreciated but never expected. If you'd like to leave one, the checkout flow makes it easy. If you'd rather not, your barber will not blink.
Still have a question? Reach the shop directly — we'll answer the same day.
Frequently asked questions
Do I need an appointment?
How early should I book a wedding party?
Do you take kids?
What's your cancellation policy?
Do you offer student or senior discounts?
Where do I park?
Do you sell gift cards?
Are you accepting new clients?
What products do you use and sell?
Can I tip with my card?
Didn't see your question?
Call the shop during business hours or send a note — we answer fast and from a real human.
